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Warranty and Return Policy

Last updated : September 08, 2026
Return
General Merchandise
 Exchanges and refunds are available within 7 days of purchase, provided that the item is unopened and in a resalable condition.
Cosmetics
 Exchanges and refunds are available within 48 hours of purchase, provided that the item is unopened and in a resalable condition.
Refrigerated, Frozen, and Fresh Products (Fruits, Vegetables, Fish, Meat, Dairy, Ice Cream, etc.)
 Exchanges and refunds are available within 48 hours of purchase, provided that the item is in its original condition and packaging, and is resalable.
Deli
 Refunds are available within 48 hours of purchase if there is an issue with the product.
Warranty
Cuchen & Dimchae
 The manufacturer's warranty period is 1 year. (However, commercial rice cookers have a 6-month warranty). If the product is damaged after the 1-year warranty period, we offer paid repair services.
Cuckoo
 The manufacturer's warranty period is 1 year
Others
HNS Cash Coupons
 Upone earning 100 points from a same-day purchase, you will receive a "cash coupon" worth $1.50. You can check the accumulated points at the bottom of the receipt under "Counpons and Points." Sale items are excluded from this offer .
(Up to 4 coupons can be issued.)
HNS Gift Card
 Gift cards can be purchased in minimum denominations of $10 at the Customer Service (CS) desk of each store. Gift cards can be reloaded at any time after the balance is depleted.
Other Information
  • For lost or found items, please contact Customer Service.
  • Personal carry bags or any other types of storage containers are not allowed inside the store.
  • Pets are not allowed inside the store, except for certified service animals.
  • Skateboards, bicycles, and rollerblades are prohibited inside the store.
  • To prevent safety accidents, children are not allowed to ride in shopping baskets within the store.
SMS Customer Service Terms

Hannam Supermarket Customer Service SMS is used primarily to respond to customer inquiries and provide requested customer service information, including product information, product photos, order information, store information, refund-related follow-ups, and other inquiry-related assistance.

Customers may receive SMS messages after initiating a text conversation with Hannam Supermarket or after requesting or agreeing to receive follow-up information by SMS during a customer service interaction.

Message frequency varies depending on the customer's inquiry. Message and data rates may apply.

For assistance, reply HELP or contact Hannam Supermarket Customer Service. To stop receiving SMS messages, reply STOP.

Messages are sent in response to customer-initiated inquiries and are not used for unsolicited marketing or cold outreach. This SMS service is not a recurring marketing subscription program, and any optional marketing or promotional messaging is handled separately and requires its own separate opt-in.
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