Privacy Policy

Hannam Supermarket ("we", "us", or "our") values your privacy and is committed to handling your personal information responsibly in accordance with applicable privacy laws, including PIPEDA.

1. Information We Collect

When you register for or use our membership services, we may collect the following information:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Membership card number or membership account information
• Preferred language
• Communication preferences

2. How We Use Your Information

We use your personal information for the following purposes:

• To register and manage your membership account
• To issue and deliver your e-Membership card
• To provide membership-related services and customer support
• To verify your account information when needed
• To send service-related notices related to your membership
• To provide weekly specials, e-flyers, coupons, events, and promotional updates only when you have provided the applicable consent
• To improve our membership services and customer experience

3. Email and SMS Communications

You may choose whether you would like to receive marketing communications from Hannam Supermarket.

If you opt in to email communications, we may send you weekly specials, e-flyers, coupons, event information, and promotional updates by email.

If you opt in to SMS communications, we may send you coupons, limited-time offers, event information, and promotional updates by text message. Message frequency may vary, and standard message and data rates may apply.

You may withdraw your consent at any time:

• Email: Click the "unsubscribe" link included in our marketing emails
• SMS: Reply "STOP" to unsubscribe from promotional text messages

4. Service-Related Communications

We may send service-related communications that are necessary to operate your membership account, such as e-Membership card delivery, account verification, membership updates, or important service notices. These communications are separate from promotional marketing messages.

5. Consent and Preference Records

We may keep records of your consent and communication preferences, including the date, time, source, and type of consent provided. This helps us manage your preferences and maintain accurate membership records.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide membership services, manage customer relationships, fulfill the purposes described in this Privacy Policy, or meet applicable legal and operational requirements.

7. Service Providers

We do not sell your personal information. We may use trusted service providers to help us operate our membership program, website, email communications, SMS communications, customer support, or data management systems. These providers may process information only as needed to provide services to us.

8. Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, loss, misuse, or disclosure.

9. Access, Correction, and Withdrawal of Consent

You may request access to your personal information, ask us to correct inaccurate information, or update your communication preferences. You may also withdraw your marketing consent at any time, subject to legal or operational limitations.